FAQs - Nanny Agency Service

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Frequently Asked Questions for Families

  • What are your Fees and T&Cs?

    Our fees depend on which childcare option you need be it an au pair or a nanny. Please read our terms and conditions and current fees.

  • How long does it take to find a Nanny?

    In most situations you will need to allow for at least four weeks. It is possible to find a nanny sooner, but the more time we have the better able we will be to match your needs.

  • Am I liable for the Nanny‚Äôs Tax and National Insurance?

    Yes. A nanny is classified as an employee, and therefore you will be liable for their tax and national insurance. When you register as a new employer with HMRC (www.hmrc.gov.uk), they will help you to get started. It doesn't take a lot of time and effort. If you lack the time,we can provide you with clear guidelines as to how you set this up. We work with a company called www.nannytax.co.uk who is the industry standard for organising nanny payrolls.

  • What Household Tasks Can I ask the Nanny to Do?

    It is important to note that most nannies are employed predominately for their childcare expertise. Their primary role is to care for the children, and therefore they are not normally hired to do that role plus cleaning or housekeeping, unless specified and agreed before they are hired.

    During registration, candidates are asked to indicate which household tasks they are willing to undertake, and we make every effort to match their expectations of household duties with that of families. Examples of light housework include washing dishes, preparing simple meals for children, cleaning the kitchen, laundry and ironing, vacuuming, dusting, light shopping, emptying bins, walking and feeding pets. Its important to agree with the nanny which duties they are comfortable with. Of course they should only be able to fit in some of the cleaning duties if they have time and are willing to do so.

  • What Guarantees do you offer for the Nannies you place?

    Rainbow Au Pairs and Nannies runs a number of checks when a nanny newly registers, including identity and criminal record checks, and references. We also obtain detailed information on the tasks they are prepared to carry out. If they do not have a CRB check, we can assist them to obtain one. We check all references by telephone and insist on written references. If a nanny provides a reference which cannot be corrobated, we will not accept the nanny's application until such time all references have been fully checked.

  • Do I have to offer Paid Holidays?

    Yes. A nanny is treated as an employee and is entitled to holidays depending on the length of contract. They should also be entitled to be off on bank holidays. Holidays should be mutually agreed between host family an au pair.

Info for Candidates

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Got questions?

01342 822786